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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Myrna Garcia

Myrna Garcia

October 3, 2024

4  out of  5
rating by Myrna Garcia
"Thank you for the last 20+ years of service. Your team is knowledgeable and helpful whenever I have an insurance question."
We responded:
"Thank you, Myrna, for the kind review! It's been our pleasure to meet your insurance needs over the last two decades."
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China Davis

August 13, 2024

5  out of  5
rating by China Davis
"Thank you for the best service ever. Especially during times like now when its so hard to get good service. And, Thank you all so much for my calendar every year they get better. You guys made our year with this one and our family and friends love it. Thank you from: The Davis Family"
We responded:
"China, we appreciate your kind words. Our office enjoys servicing your automobile and condominium insurance needs. "
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Lynn Stevenson

July 29, 2024

5  out of  5
rating by Lynn Stevenson
"Tarrie from the State Farm staff provided very good customer service and helped me secure the best insurance for my home."
We responded:
"Hi Lynn, thank you so much for your kind review! It's our pleasure to service your homeowner's insurance needs. "
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Camille Clark

July 27, 2024

5  out of  5
rating by Camille Clark
"The agents responded to my inquiry very promptly and sent everything I needed to know within an hour of my first call. I appreciate the speed of service"
We responded:
"Thank you Camille, We appreciate your automobile insurance and thoughtful review!"
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Alvino Pelt

April 4, 2024

5  out of  5
rating by Alvino Pelt
"I love the State Farm insurance and staff, they were great 👍 keep up the good work 👏 💯"
We responded:
"Alvino, we welcome you to our agency and appreciate your 5-star review! We will provide you with great service for your fire insurance coverage. "
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R2R Rai

April 3, 2024

5  out of  5
rating by R2R Rai
"Carl Henderson has been working with my family since I was a preteen girl. We have watched each other grow up. Carl and his team are very efficient and helpful. They are always ready to answer your questions and address any concerns you present. I never had any problems with claims. They have maintained a good business relationship with me even after my parent's (their original clients) deaths. They are an awesome team of people at the office of Carl Henderson State Farm Agent in Matteson Illinois(right across from the Metra electric stop:⁠-⁠)"
We responded:
"Thank you, Ruth, for your outstanding review! your parents and your insurance needs all these years!"
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Wardell Rhodes

April 2, 2024

5  out of  5
rating by Wardell Rhodes
"Great customer service. Tarrie was very friendly and extremely helpful. I highly recommend this agency."
We responded:
"Thank you, Wardell, for your fantastic review! My team and I really appreciate your business."
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johnice Jones

January 9, 2024

5  out of  5
rating by johnice Jones
"Carl has been my agent for 30 years..he is very helpful and professional..his staff Terrie and Yolanda are the best..they have always been kind and pleasant when ever I call with my concerns and questions..I would recommend Carl and his staff to anyone who may need their services..LIKE A GOOD NEIGHBOR ..STATE FARM IS THERE!!!"
We responded:
"Johnice, me and my staff truly appreciate your terrific review of our agency. We will continue to service your Auto and fire insurance needs. thanks, you very much for being a loyal customer."
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Donsha Gilmore

January 8, 2024

5  out of  5
rating by Donsha Gilmore
"Like a good neighbor state farm was there!"
We responded:
"Donsha, thanks for allowing us the opportunity to insure your automobile coverages in our insurance agency. My team and I greatly appreciate your business. "
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Jacquie Sanders

January 8, 2024

5  out of  5
rating by Jacquie Sanders
"Working with Carl Henderson and his team at State Farm has been seamless and easy. They provided me with excellent customer service and rates that matched my budget! The constant communication about what I needed for car insurance, and working with me to make sure I had what I needed is greatly appreciated. Would recommend them over and over again."
We responded:
"Thank you so much Jacquie for the glowing review! My team and I appreciate serving you and your family's insurance needs."
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Shakir Knox

December 26, 2023

5  out of  5
rating by Shakir Knox
"Amazing communication, great services and highly recommend State Farm over any other brand."
We responded:
"Thank you Shakir for your kind review! My team and I appreciate your business. "
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Tom

November 10, 2023

5  out of  5
rating by Tom
"The service at State Farm is exceptional. Very responsive and positive. We’ve had State Farm auto and home insurance for decades and have always been impressed."
We responded:
"Thank you, Tom, for your thoughtful review. My team and I really appreciated your kind words and being a long-term customer. We look forward to servicing your insurance needs. "
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Camile W

October 11, 2023

2  out of  5
rating by Camile W
"I've been dealing with this agency for a while I've referred several different people, but recently they dropped the ball i called in on August 9th 2023 to get my new Madza truck insured I gave all the information they would need they said everything was good and that my insurance cards would be in the mail. Fast forward to today they didn't have my new car insured and was still billing me for a car they knew I no longer had because I came in and talk to Yolanda and told her to suspend my insurance after the rental was returned until I got my new car. She says it will take a week for a new quote and so now here I am with no insurance and she doesn't want to refund me for my payment I made on a car I no longer have but will apply to the new insurance. Terrible business and the rates continue to go up. Very disappointing"
We responded:
"So, sorry to hear this Camille, we are normally known for our exceptional attention to detail, and we regret we missed the mark. Please feel free to reach out to me at 708-747-0045 with any further comments or concerns you wish to share. I would love to make things right. Carl "
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Carolyn Hundt

September 11, 2023

5  out of  5
rating by Carolyn Hundt
"Our family has been cared for by Carl Henderson's staff since the late 70's. Always excellent service & personal care!"
We responded:
"Thank you, Carolyn, for your thoughtful review. My team and I appreciate your business and it's our pleasure to meet your insurance needs!"
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Angela Knox

June 29, 2023

5  out of  5
rating by Angela Knox
"I am a new customer and the service I received was wonderful! The quote for my insurance needs was much lower than I was currently paying and they made the switch extremely easy. I am very pleased with them."
We responded:
"Thanks Angela for your thoughtful response.My team and I are happy to meet all your insurance needs and provide you with excellent service."
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Carla Slater

April 20, 2023

5  out of  5
rating by Carla Slater
"Carl Henderson and staff are awesome!!! I have been with them since I started driving at 16 years old!! They have helped me with all of my insurance needs!! Staying with them for life!! Thank you for your impeccable sevices!!!"
We responded:
"Thank you Carla for your glowing review. It's been our pleasure to have you as a customer and meet all your insurance needs!"
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Lisa Buckhanan

March 21, 2023

5  out of  5
rating by Lisa Buckhanan
"I would like to say the Carl Henderson State Farm office is the absolute best I have had the pleasure of being a customer since 1980s and I can that they are knowledgeable, very attentive, very professional, and they stay with you from the beginning to the end I’ve never say that had a request that wasn’t fulfilled. . I’m very grateful for the service they provide the community with love and care. State Farm treated me like family and I’ll never leave them."
We responded:
"Thank you, Lisa, for your thoughtful review! We're so grateful to meet all your insurance needs over the past 35+ years. Our office is excited to serve you for many more."
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Anita Gray

March 21, 2023

5  out of  5
rating by Anita Gray
"I have been a customer of Carl Henderson since 1996 I have received 1000 percent satisfaction from he and his entire staff, they are responsive in a timely manner, they follow up right away they provide me with OUTSTANDING CUSTOMER SERVICE and I love how they reach out from time to time to see if they can be of further assistance and if they can improve my services that I receive from them I HIGHLY recommend Carl Henderson office tell him Anita G. sent you!"
We responded:
"Thank you, Anita, for your outstanding review! It has been our absolute pleasure to serve you over the last 27 years. We appreciate your being our long-term customer."
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Tarrie Adams

February 15, 2023

5  out of  5
rating by Tarrie Adams
"Agent Henderson and his team are very professional and knowledgeable. Tho location of the office is very easy to find."
We responded:
"Thank you, Tarrie we're grateful to have you as a customer and appreciate your thoughtful review!"
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Cherisse Henderson

November 2, 2022

5  out of  5
rating by Cherisse Henderson
"I highly recommend Carl Henderson’s State Farm Agency and have been a lifelong customer. Carl and his amazing team provide excellent customer service and education about available policies and services. Keep up the good work!"
We responded:
"Thank you Cherisse! My team and I appreciate your review and look forward to continuing to meet your insurance needs."
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Mimi M

November 1, 2022

5  out of  5
rating by Mimi M
"My family has been with Carl Henderson since the 90s for all of our insurance needs. He provides excellent service every time and is always prompt, polite, and professional. Thanks Carl!"
We responded:
"Thank you Mimi for your glowing review and being a long-term customer! It has been my team's pleasure to meet all your insurance needs."
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Danielle Covey

September 25, 2022

5  out of  5
rating by Danielle Covey
"Just recently I became a client at Carl Henderson State Farm Agency. Best move I've ever made. Since Day 1 I've received the best customer service a client could ask for. Specifically, Latrese Lewis one of the agents there has phenomenal customer service! I highly recommend this office for all of your insurance coverage needs."
We responded:
"Thanks Danielle for your great review! It's my team's pleasure to serve you and meet your insurance needs. we appreciate having you as a customer."
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Victor Roberson

April 18, 2022

5  out of  5
rating by Victor Roberson
"I've been working with them close to 30 years one phone call and there on top of whatever I need highly recommended"
We responded:
"Thanks Victor, My team and I appreciate your thoughtful five star review! We consider it a privilege to meet your auto, home and boat owners insurance needs over the last three decades. Thank you! Carl."
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tieranie showers

April 14, 2022

5  out of  5
rating by tieranie showers
"Latrese is the most helpful insurance agent I’ve dealt with.She is honest and up front with all our concerns,the agency actively looks for the best rates and always looks out for the customer.If she can’t offer anything better she always lets you know. Latrese cares for the customer and goes above and beyond for us."
We responded:
"Thank you Tieranie, My team and I appreciate your detailed and thoughtful review. Latrese and Yolanda the best and we all care about providing quality service and meeting your insurance needs. thank you for choosing us, we're grateful to have you as our customer."
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Ericka Tolbert

February 18, 2022

5  out of  5
rating by Ericka Tolbert
"Carl Henderson's team is awesome! They always provide outstanding customer service. I would highly recommend this Statefarm’s office to handle your insurance needs. 😀"
We responded:
"Thank you Ericka, my team and I appreciate your thoughtful review. It's our pleasure to meet your auto, home , motorcycle and life insurance needs. And to provide you with excellent service."