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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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RA Nichols

March 13, 2025

5  out of  5
rating by RA Nichols
"I contacted Carl Hendeson's State Farm Agency, to get a quote for life insurance for my grandson, the young lady I spoke with was very professional, and knowledgeable about their various insurance policies, she answered all my questions, and took the time to explain, so that I understood what the policy in telled. I would refer this office, for all your Insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Qiana

March 13, 2025

5  out of  5
rating by Qiana
"Carl and his staff (Tarrie) were so helpful with helping our family get life insurance protection for our children. They weren’t pushy and took the time to answer all of our questions. Thank you for your professionalism and excellent customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kynnedi McHenry

March 13, 2025

5  out of  5
rating by Kynnedi McHenry
"I had a great experience with them for my renters insurance! The process was quick, easy, and affordable. Their team was super helpful in answering all my questions!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marcus Sam

March 11, 2025

5  out of  5
rating by Marcus Sam
"My experiences with Tarrie are always wonderful, she’s extremely communicative and always ready to answer any questions i may have, leaving no stone unturned. She’s a great representation of the company’s values."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ebony Price

March 6, 2025

5  out of  5
rating by Ebony Price
"Thank you for your continued services over 30 years. We have always been blessed by our relationship with you, and we continue to look forward to the many years to come. Many blessings to Carl Henderson and State Farm from Tyrone & Guineivere Thomas."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Greg Shade

March 6, 2025

5  out of  5
rating by Greg Shade
"Had nothing but great service from Tairrie she's a great person and she help me through all the decisions are made for the insurance company she's great!"
We responded:
"Thank you for your 5-Star review! My StateFarm team and I are happy to be your good neighbor!"
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Katherine Tobias

January 14, 2025

5  out of  5
rating by Katherine Tobias
"My experience with Carl Henderson and Tarrie has been wonderful. They are professional, prompt, and very informative of the polices available. I would recommend this office to anyone looking for car or home insurance. Excellent service. Katherine Tobias oj"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Janice Spence

November 5, 2024

5  out of  5
rating by Janice Spence
"It has been a pleasure doing business with Start Farm Insurance Agent Carl Henderson and his agency representatives. Janice S."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Myrna Garcia

October 3, 2024

4  out of  5
rating by Myrna Garcia
"Thank you for the last 20+ years of service. Your team is knowledgeable and helpful whenever I have an insurance question."
We responded:
"Thank you, Myrna, for the kind review! It's been our pleasure to meet your insurance needs over the last two decades."
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China Davis

August 13, 2024

5  out of  5
rating by China Davis
"Thank you for the best service ever. Especially during times like now when its so hard to get good service. And, Thank you all so much for my calendar every year they get better. You guys made our year with this one and our family and friends love it. Thank you from: The Davis Family"
We responded:
"China, we appreciate your kind words. Our office enjoys servicing your automobile and condominium insurance needs. "
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Lynn Stevenson

July 29, 2024

5  out of  5
rating by Lynn Stevenson
"Tarrie from the State Farm staff provided very good customer service and helped me secure the best insurance for my home."
We responded:
"Hi Lynn, thank you so much for your kind review! It's our pleasure to service your homeowner's insurance needs. "
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Camille Clark

July 27, 2024

5  out of  5
rating by Camille Clark
"The agents responded to my inquiry very promptly and sent everything I needed to know within an hour of my first call. I appreciate the speed of service"
We responded:
"Thank you Camille, We appreciate your automobile insurance and thoughtful review!"
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Alvino Pelt

April 4, 2024

5  out of  5
rating by Alvino Pelt
"I love the State Farm insurance and staff, they were great 👍 keep up the good work 👏 💯"
We responded:
"Alvino, we welcome you to our agency and appreciate your 5-star review! We will provide you with great service for your fire insurance coverage. "
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R2R Rai

April 3, 2024

5  out of  5
rating by R2R Rai
"Carl Henderson has been working with my family since I was a preteen girl. We have watched each other grow up. Carl and his team are very efficient and helpful. They are always ready to answer your questions and address any concerns you present. I never had any problems with claims. They have maintained a good business relationship with me even after my parent's (their original clients) deaths. They are an awesome team of people at the office of Carl Henderson State Farm Agent in Matteson Illinois(right across from the Metra electric stop:⁠-⁠)"
We responded:
"Thank you, Ruth, for your outstanding review! your parents and your insurance needs all these years!"
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Wardell Rhodes

April 2, 2024

5  out of  5
rating by Wardell Rhodes
"Great customer service. Tarrie was very friendly and extremely helpful. I highly recommend this agency."
We responded:
"Thank you, Wardell, for your fantastic review! My team and I really appreciate your business."
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johnice Jones

January 9, 2024

5  out of  5
rating by johnice Jones
"Carl has been my agent for 30 years..he is very helpful and professional..his staff Terrie and Yolanda are the best..they have always been kind and pleasant when ever I call with my concerns and questions..I would recommend Carl and his staff to anyone who may need their services..LIKE A GOOD NEIGHBOR ..STATE FARM IS THERE!!!"
We responded:
"Johnice, me and my staff truly appreciate your terrific review of our agency. We will continue to service your Auto and fire insurance needs. thanks, you very much for being a loyal customer."
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Donsha Gilmore

January 8, 2024

5  out of  5
rating by Donsha Gilmore
"Like a good neighbor state farm was there!"
We responded:
"Donsha, thanks for allowing us the opportunity to insure your automobile coverages in our insurance agency. My team and I greatly appreciate your business. "
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Jacquie Sanders

January 8, 2024

5  out of  5
rating by Jacquie Sanders
"Working with Carl Henderson and his team at State Farm has been seamless and easy. They provided me with excellent customer service and rates that matched my budget! The constant communication about what I needed for car insurance, and working with me to make sure I had what I needed is greatly appreciated. Would recommend them over and over again."
We responded:
"Thank you so much Jacquie for the glowing review! My team and I appreciate serving you and your family's insurance needs."
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Shakir Knox

December 26, 2023

5  out of  5
rating by Shakir Knox
"Amazing communication, great services and highly recommend State Farm over any other brand."
We responded:
"Thank you Shakir for your kind review! My team and I appreciate your business. "
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Tom

November 10, 2023

5  out of  5
rating by Tom
"The service at State Farm is exceptional. Very responsive and positive. We’ve had State Farm auto and home insurance for decades and have always been impressed."
We responded:
"Thank you, Tom, for your thoughtful review. My team and I really appreciated your kind words and being a long-term customer. We look forward to servicing your insurance needs. "
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Camile W

October 11, 2023

2  out of  5
rating by Camile W
"I've been dealing with this agency for a while I've referred several different people, but recently they dropped the ball i called in on August 9th 2023 to get my new Madza truck insured I gave all the information they would need they said everything was good and that my insurance cards would be in the mail. Fast forward to today they didn't have my new car insured and was still billing me for a car they knew I no longer had because I came in and talk to Yolanda and told her to suspend my insurance after the rental was returned until I got my new car. She says it will take a week for a new quote and so now here I am with no insurance and she doesn't want to refund me for my payment I made on a car I no longer have but will apply to the new insurance. Terrible business and the rates continue to go up. Very disappointing"
We responded:
"So, sorry to hear this Camille, we are normally known for our exceptional attention to detail, and we regret we missed the mark. Please feel free to reach out to me at 708-747-0045 with any further comments or concerns you wish to share. I would love to make things right. Carl "
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Carolyn Hundt

September 11, 2023

5  out of  5
rating by Carolyn Hundt
"Our family has been cared for by Carl Henderson's staff since the late 70's. Always excellent service & personal care!"
We responded:
"Thank you, Carolyn, for your thoughtful review. My team and I appreciate your business and it's our pleasure to meet your insurance needs!"
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Angela Knox

June 29, 2023

5  out of  5
rating by Angela Knox
"I am a new customer and the service I received was wonderful! The quote for my insurance needs was much lower than I was currently paying and they made the switch extremely easy. I am very pleased with them."
We responded:
"Thanks Angela for your thoughtful response.My team and I are happy to meet all your insurance needs and provide you with excellent service."
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Carla Slater

April 20, 2023

5  out of  5
rating by Carla Slater
"Carl Henderson and staff are awesome!!! I have been with them since I started driving at 16 years old!! They have helped me with all of my insurance needs!! Staying with them for life!! Thank you for your impeccable sevices!!!"
We responded:
"Thank you Carla for your glowing review. It's been our pleasure to have you as a customer and meet all your insurance needs!"
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Lisa Buckhanan

March 21, 2023

5  out of  5
rating by Lisa Buckhanan
"I would like to say the Carl Henderson State Farm office is the absolute best I have had the pleasure of being a customer since 1980s and I can that they are knowledgeable, very attentive, very professional, and they stay with you from the beginning to the end I’ve never say that had a request that wasn’t fulfilled. . I’m very grateful for the service they provide the community with love and care. State Farm treated me like family and I’ll never leave them."
We responded:
"Thank you, Lisa, for your thoughtful review! We're so grateful to meet all your insurance needs over the past 35+ years. Our office is excited to serve you for many more."